Description

Presented by Dr. Vicki Lavendol, UCF Rosen College of Hospitality Management; Willette Ellerbe, Wyndham Lake Buena Vista Disney Springs Resort Area; and Hameed Jasat, Hard Rock Hotel at Universal Orlando Resort.

Great hospitality begins with great leadership. In this interactive session, participants will explore proven leadership practices that strengthen team engagement, improve workplace culture, and elevate the guest experience. Topics include effective decision-making, emotional intelligence, resilience, and leading through change in today's evolving hospitality environment.